• Welcome to the new website!

Contacting JMG Porsche

  • By telephone, Post or in person
  • By train
  • By air or sea
  • By Road
  • Privacy Policy

We will be happy to hear from you. Existing customers, future customers even if you have not bought your Porsche yet.

Telephone.

Our main telephone number is 01202 488800, however we also have a more memorable number, which is 07000 996 911, feel free to use whichever one you prefer, however the 07000 number is charged at the same rate as a national call.

When calling, although we are happy for you to talk directly to a technician, if they are all tied up working on a car, it may not be possible to talk to them right away, however if you provide reception with your name, number and the nature of your call, a technician will call you back. Even if we are busy, we do reserve some time between 1:30pm and 2pm, and again between 5pm and 5:30 pm for technicians to call customers back.

For technical advice, we request that you email your question to us, which we will usually try to do the same day.

In person.

We always welcome visitors to the workshop. Sometimes it is better if you call us to let us know you are coming, but even still we would love to see you even if you are passing by and do not have an appointment.

By post.

JMG Porsche, Unit 98 Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7RE

Please note, we are no longer at Christchurch, we have moved!

JMG Porsche, 98 Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7RE

 

Getting to JMG Porsche by train is very easy as we are a short taxi ride from Christchurch, Bournemouth and Poole train stations

These stations offer rail links to all UK destinations.

Typically these stations have trains leaving every 20 to 30 minutes which our customers find very convenient. However some customers find it even more convenient to drop off their car one weekend, catch the train home, and come back the following weekend by train again. We are more than happy to store your car a small fee for the week even if the work to be performed is minor, which some people choose to take advantage of while they are on holiday. 

Christchurch, Bournemouth and Poole train stations are on the "South West Trains" main Weymouth to Waterloo line, stopping at Weymouth, Upwey, Dorchester, Moreton, Wool, Wareham, Holton Heath, Hamworthy, Poole, Branksome/parkstone, Bournemouth, Pokesdown, Christchurch, New Milton, Brockenhurst, Southampton Central, Southampton Airport, Eastleigh, Winchester, Basingstoke, Fleet, Farnborough, Clapham Junction ending at London Waterloo. Which covers the counties of Dorset, Hampshire and Surrey.

 


By Clicking on the map to the right, you can view a larger map showing the destinations in the immediate area served by South West Trains, or by clicking HERE you can visit the South West Trains website for prices, schedules and to book tickets online.

By changing trains at Eastleigh, a visitor by train can continue to Hedge End, Botley, Fareham, Portchester, Cosham, Hilsea, Fratton, Portsmouth and Southsea

By changing trains at Basingstoke, a visitor by train can continue to Andover, Salisbury, Tisbury, Gillingham, Templecombe, Sherborne, Yeovil, Crewkerne, Axminster, Honiton, Pinhoe and Exeter.

By Changing trains at Clapham Junction, a visitor by train can also continue to Wandsworth, Putney, Barnes, Chiswick, Staines, Windsor, Ascot, Bracknell, Wokingham, Reading, 

Obviously along these routes you can also switch to other networks, to any train destination in the UK. However some customers choose to benefit from the attractions and climate around the Bournemouth and Christchurch areas to turn their Porsche specialist visit into a mini holiday. With such local attractions why not visit our local attractions pages for recommended things you can do while your car is receiving care and attention at JMG Porsche.

By air.

Visiting JMG Porsche by plane is easier than you might imagine, with local airports of Bournemouth airport aproximately 10 minutes away, Southampton airport about 35 minutes away, some customers choose to visit us by air, either by scheduled flights from airlines serving those airports, or by their own aircraft.

For those using their own private fixed wing or helicopters, Bournemouth airport is probably the most convenient area for access to JMG from the air. For landing fees we recommend contacting Bournemouth International Airport direct, or Bournemouth flying club.

Bournemouth international airport now also has a new terminal and new routes are constantly being added, with several airlines now supporting flights throughout the world. Some customers are now planning their maintenance around their holidays and using Bournemouth or Southampton airports as their departure point, allowing their car to be dropped off with us for the duration of their holiday, as long as your car is having some work carried out on it, storage during your holiday will be free of charge and often your car will even be washed prior to your collection.

Having dealt with celebrities and even royalty in the past, JMG Porsche can also assure its visitors of complete secrecy and discression of your visit and any work performed on your Porsche. For such visitors JMG Porsche can also help arrange collection of you by normal car, limo or even assist in arranging security personnel.

 

By Sea.

Situation between the sea ports of Poole and Bournemouth, JMG Porsche is served by direct ferry links to France, the channel islands and the rest of Europe. In addition the nearby sea port of Lymington provides ferry access to the Isle of Wight.

For access by pleasure boat, we are only 15 minutes from Mudeford Quay and Christchurch River, 20 minutes from Poole Harbour, Cobbs Quay, Sandbanks, or 30 minutes from the numerous quays and habours of Southampton. All of these locations have facilities for visiting pleasure craft, for more details of visitor moorings please contact the local yaught and sailing clubs, or the local water authorities.

For customers using Poole, Southampton and Lymington regular train links will bring you to within 100 meters of our premises at Christchurch, for Mudeford and Christchurch moorings local taxis offer a quick and efficient service to our workshops, just tell them that you need to be at JMG Porsche, next to the train station. Alternatively, when possible we may even be able to collect you.


Getting to JMG Porsche by road.

Getting to JMG Porsche by road can not be easier due to our garage location on on the main road through Ferndown Industrial Estate. As easy as navigating towards Ferndown, following the signs for the industrial estate, where we are at the north end of the main road (Cobham Road).

Click on the map to the left for a larger view of where we are in relation to the major landmarks in the area.

For more detailed directions, we have provided the following instructions.

From the M3 - Continue on the M3 heading south, when it splits into the M27 East and M27 West, follow the M27 West, signposted for Bournemouth. Keep on the M27, it will eventually turn into the A31, stay on this road which will eventually involve turning right at a roundabout signposted for Poole Docks. Stay on this road until you come to a roundabout signposted for Ferndown Industrial estate and Police headquarters, take the exit for the industrial estate. 100m after the next roundabout (straight over) you will find our very obvious signs on the building.

From the New Forrest - Follow signposts for Ringwood, once at Ringwood, join the A31 signposted for Bournemouth, Poole and Ferndown. Stay on this road until you come to a roundabout signposted for Ferndown Industrial estate and Police headquarters, take the exit for the industrial estate. 100m after the next roundabout (straight over) you will find our very obvious signs on the building.

From the west - Typically it is easier to follow signs for Poole, then Wimborne, then Ferndown and the A31, once on the A31 Turn right at the roundabout which is marked as "Ferndown Industrial estate" Once in the estate, stay on the main road (Cobham Road) where after a short distance you will be at our workshop.

Staying in the area?

Ferndown, Poole, Christchurch and Bournemouth are well served with nearby places to stay on a short holiday while we work on your car. From a simple B&B through to a 5 star hotel, JMG Porsche can help recommending several local Hotels.

JMG Porsche Privacy Policy

Introduction

This website is operated by JMG Porsche Ltd (“we”, “us” or “JMG”) and we are a controller for the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. 

This means that we are responsible for, and control the processing of, the personal information you provide to us when using this website or our business in accordance with this privacy policy.

JMG understands that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. 

We have created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. 

By using JMG Porsche, our websites (including our mobile site), our mobile app, our social media pages, our telephone line, our technical helpdesk and any other JMG service, you are acknowledging that we are processing your personal information and, where necessary consenting to such practices, as outlined in this statement.

 

Personal information which we collect

We collect personal information about you (and others if their personal information is provided by you) when you:

(a) make or manage an appointment/booking either personally or as a representative of another customer;

(b) request information;

(c) sign up for our newsletter and other marketing emails (in line with Marketing below);

(d) Engage with us to receive technical advice services (such as by contacting our business, through the “Contact Us” form on our website or by calling our technical helpline (which may be recorded);

(e) post material to our website and / or social media page;

(f) complete customer feedback or surveys as part of your visit at the workshop;

(g) register at the reception at the workshop;

(h) raise a complaint or dispute with us or are involved in a legally recordable incident at our premises (e.g. in relation to health and safety reporting);

(i) speak to one of our representatives or staff;

(j) participate in competitions or promotions;

(k) and / or use our website and customer applications in any other way.

 

The personal information collected in the above manner may include the following about you (and others if their personal information is provided by you):

(a) full name;

(b) postal address;

(c) email address;

(d) telephone number;

(e) payment details;

(f) geo-location;

(g) machine identifiers (such as IP addresses);

(h) dispute resolution information;

(i) disability and health information;

(j) supplementary information (preferences and special requirements);

(k) image data;

(l) behavioural data (tags and cookies – see Cookies and Tracking section below);

(m) voice or CCTV recordings; and

(n) identification information (such as passports, drivers’ licences or national identity cards).

 

Personal information provided by third parties

We may receive information about you from other sources (such as the Mail Preference Service), which we will add to the information we already hold about you in order to help us provide our products and services in accordance with your requirements and to ensure that the quality of data we have on your account(s) is maintained properly. We may also obtain information about you from social media providers such as Twitter and Facebook or from third party websites where you have left commentary or feedback about us (for example on Google).

 

How we use your information

We will collect personal information:

1) in order to take the necessary steps in preparation of, or to fulfill our obligations under, a booking, appointment, repair, service, diagnosis, modification or other service:

a) Invoices, estimates and payments – provide communications about appointments, work performed, products and services being provided to you (and others if their personal information is provided by you);

b) Appointments and account updates – send details of new, amended or cancelled appointments or your account details and changes – usually via email;

c) Update you on matters affecting your appointment or work performed or to be performed – contact you (and others if their personal information is provided by you) in the event of a change that affects anything or any data or personal information you have provided us with, such as changes to terms and conditions of booking or this privacy policy;

d) Website service communication – provide notifications of any changes to our website or to our services that may affect you (and others if their personal information is provided by you);

e) Customer service communication – provide you with requested information or correspondence, such as an estimate, invoice, information or a response from us to an enquiry made by you;

f) To provide assistance in completing our work for you – send reminder emails to continue with work which required or advised, over and above what has already been authorised but is not paid and completed;

g) Maintain your JMG or business accounts – create a profile about you in relation to your appointment, to update our records, create and maintain your account.

2) with your consent:

a) Contact you about any recalls on parts, or your car, along with warranty information regarding your car or work we have performed in the past.

b) Marketing communications – create a profile about you for marketing purposes to tailor our communications to you. We may use automated processes to do this;

c) Promotional offers – inform you about promotional offers and other products or services that may be of interest (in line with Marketing communications above);

d) Maintain records indicating your consent to status – to ensure we accurately reflect your wishes when communicating to you;.

3) in our legitimate interest* improve our services:

a) Market research – to contact you (and others if their personal information is provided by you) to ask about the experience using our business and services as part of a continual programme of customer service improvement. This is not marketing communication and is separate to Marketing communications above. We may use third parties for example MailChimp to provide such market research communications to you on our behalf;

b) Website customisation – to customise our website and its content to your particular preferences in accordance with the Cookies and Tracking section below;

c) Customer support – monitor calls and help train staff in relation to our customer support and helpdesk function;

d) Product and service improvement – to improve our product and services;

e) Service analysis – to conduct research, statistical analysis and behavioral analysis. This may include providing aggregate statistical information relating to customers, sales, traffic patterns and related site information to reputable third parties.

4) in our legitimate interest* to protect against fraud:

a) Website improvement and fraud prevention – improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf;

b) Security – carry out security checks when allowing you access to our services and to block fraudulent or suspected fraudulent activity.

5) in order to meet our legal obligations:

a) Taxation – ensure we meet our tax and other regulatory obligations;

b) Registration – ensure local jurisdiction regulations are complied with (where registration is necessary in such jurisdictions).

* any reliance on legitimate interest shall not prejudice your interest or fundamental rights and freedoms.

 

Marketing

We may periodically send promotional material to you about new products, special offers or other information which we think you may find interesting based on the profile we have created about you to the email addresses and phone numbers which you have provided.

If these are similar to products, services and bookings previously supplied by us to you, we will assume, under our legitimate interests to promote similar goods and services, that you are willing to receive this information unless you tell us otherwise. Please note that we do not want to send you information that you do not want to receive and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information).

We will always ask your permission before sending you email marketing information (unless you have already received similar services, products or bookings from us as mentioned above). We do this by asking for your positive confirmation (e.g. by providing a tick or inserting your contact details in the relevant boxes) indicating that you wish to receive marketing and you can opt out at any time (please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information). This ensures you only receive information that you have given us permission to send and are willing to receive.

We may use your information to create a profile about you in order to tailor, by automated means, our communication and marketing to you. You can object to such profiling, please see ‘The right to object to automated decision making / profiling’ below).

From time to time, we may also use your information to contact you for research purposes and / or to ask about your experience using our business and services as part of a continual programme of customer service improvement. We may contact you by email, telephone, text, social media and / or mail. We may also use the information to customise the website according to your interests.

 

How long we will keep your personal information

We retain your information for a range of purposes which determine the period of time for which we need to keep such information. For example (list is not exclusive):

Data Retention Period
Recorded telephone conversations 30 days from the day of call received
For the purposes of marketing

3 years from the point of last contact with you.

This may include use of our websites, visits to our workshop or  communications with you

For compliance with legal obligations arising from contracts entered into with you, for example tax regulations For compliance with legal obligations arising from contracts entered into with you, for example tax regulations

We will remove your data from our systems at the end of the applicable data retention periods, unless we are required by current or future law to retain your personal information for a longer period.

 

Our approach to information security

To protect your information, JMG has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities.

While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services.

 

Transfers of your information out of the EEA

We may from time to time need to transfer your personal information to support partners which are located outside the European Economic Area, for the purpose of ensuring our websites and systems are operating correctly or in relation to third parties to whom we share your data. Any transfer of your data will be subject to adequate levels of protection that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

 

Your rights

In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.

The right to access information we hold about you

At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you

If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your data

You have the right to request that JMG stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing. On promotional emails we provide an ‘unsubscribe’ link at the bottom of the email which will unsubscribe you from that service. You can also unsubscribe via our unsubscribe link in all marketing emails from us. If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address.

Please note it is not possible to ‘opt-out’ of receiving communication from us which relates to your appointments, work performed or customer satisfaction surveys sent as part of the appointment (which are not considered marketing for these purposes). This ensures that we can always contact you as a result of circumstances that may affect your car, use of our services and in order for us to improve our services going forward.

The right to data portability

You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so.

The right to object to automated decision making / profiling

You have the right to request that we stop profiling you in relation to our direct marketing practice. You can inform us and we will deal with your request accordingly.

The right to complain

You can make a complaint to us by contacting us via This email address is being protected from spambots. You need JavaScript enabled to view it. or to the data protection supervisory authority – in the UK, this is the Information Commissioner’s Office, at https://ico.org.uk/.

 

Consent

In those cases where we need your consent to process your information, we will ask you to make a positive indication (e.g. to tick a box or insert your contact details on the relevant form or web page requiring consent) or by directly asking you for your contact details to complete an appointment booking or provide information. By actively providing us with your consent, you are stating that you have been informed as to the type of personal information that will be processed, the reasons for such processing, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject and that you have read and understood this privacy policy.

 

Sharing your information

The information and data we collect is important for JMG and we understand that you care about the use and storage of your personal information we value your trust in allowing us to do this. We would not want to share this with anyone else unless we have your express consent, we will never disclose, rent, trade or sell your personal information to any third parties for their marketing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf (such as hosting and maintaining our website, providing us with data management systems, market research, customer satisfaction surveys and support services), but they are bound by similar terms to those set out in our privacy policy and may not use this information for their own purposes.

In the event that JMG or any part of its business is sold to or integrated with another business, JMG may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners and their group of companies in the same ways as set out in this privacy policy, including to continue providing you with the same services and marketing information services as are currently provided by JMG.

We may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties in order to better understand our services, website and overall customer satisfaction which may include personally identifying information.

 

Use of cookies

The JMG websites and mobile app use cookies and tags. A cookie is a small text file that can be stored by your browser on the device you use to access internet and allows the browser to pass small amounts of information about user behavior on the given website to a web server. Tags are pieces of code that exist on web pages and collect information about usage of the web pages.

At JMG we use our own cookies and tags as well as those from third parties to enable the smooth operation of the websites, such as the use of the basket function or to automatically log you in when you visit (with your permission). We also use cookies/tags to monitor visits to our website and continuously look for places to improve your website experience. Our marketing partners also use cookies and tags to monitor the performance of our advertising and to serve appropriate JMG advertisements to you on other websites. We will never share any personal information about you with these third parties and the cookies and tags used maintain your anonymity.

Cookie Consent

The first time you access a JMG website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies.

Description of cookies 

Cookie Type Example Details
Analytics Google Analytics These cookies give us critical information about various pages on the websites and how our users interact with them. We use this information to improve the performance of our website and the information presented to users
Authentication JMG When you create an account with JMG, these cookies allow the website to remember you in order present you with information that is directly relevant to you.
Marketing Awin, Doubleclick, Redeye, Uniqodo etc. We use a number of third parties to promote JMG to new and existing customers. These cookies allow us to identify users sent to JMG site by individual third parties and meet our contractual obligations to them.
Functional JMG A set of cookies designed to deliver a smooth experience for you. We use these cookies to remember selected cars, parts, anything you may have already added to the basket etc. so you do not have to enter information more than once. We also use these cookies to identify areas of improvement in the browsing experience.

 

How to reject and delete cookies

Should you wish to reject or block the use of cookies, you can do so at any time, usually by clicking ‘Help’ on your browser. Cookies are specific to individual browsers so if you use more than one browser, you will need to delete cookies on each browser. Please be aware though that by rejecting cookies you may not receive the optimum website experience.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Contact details

If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.

Data Protection Officer

JMG Porsche Ltd

98 Cobham Road

Ferndown Industrial Estate

Wimborne

Dorset

BH21 7RE

This email address is being protected from spambots. You need JavaScript enabled to view it.

Changes to this Privacy Policy

We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.


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