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Saturday, 10 January 2015 12:07

Free car collection and delivery

It is often inconvenient and a logistical nightmare getting your Porsche to a garage for servicing and repairs.

With this in mind, JMG Porsche are now trialing a new scheme where we will collect and deliver cars free of charge within a 10 mile radius of our workshop in Ferndown.

For customers working or living within 10 miles of our workshop, you have two convenient options.

  • Home or your place of business handover - We will collect the car from you at either your place of business or at your home, once it is ready you can pay your bill over the phone, and we can deliver the car back to you at the same location that we collected from.
  • Workshop handover with being driven to and collected from your home or work - Come to our workshop to drop off your car, discuss the repairs over a coffee, we will then drop you off at home or work and collect you again when your car is ready.

For customers further afield this opens up two convenient options.

  • Train Station handover - Meet us at the train station, we will bring the car to our workshops, while you catch the train home. Once the car is ready, pay your invoice over the phone, catch the train again and we will meet you at the train station ready for you to drive hom.
  • Workshop handover with you being driven to and from the station - Come to our workshop and discuss your repairs over a coffee, we will then drop you off at the train station so you can make your way home. Once your car is ready, we will again collect you from the train station so you can collect your car from the workshop.

Alternatively, you can still use the old method of getting the car to us and suffering the inconvenience of having to find friends or family to follow you over for when dropping off or collecting your car. For some people this may offer you the ultimate in convenience as you might need to leave your plans until the last moment at a time where we may not be able to collect it.

Terms and conditions.

As is usual these days, there are a few terms and conditions for our car collection and delivery service.

  • Our drivers are a limited resource and may at certain times of the year be booked up days or weeks in advance, so it may be essential to book your collection and delivery service, along with the work to be performed a couple of weeks in advance.
  • We will need to know that you require this service in advance of the day the work is to be performed, otherwise we will assume you will be dropping the car off to us.
  • At time of booking this service we will require a £30 non refundable, but transferable, deposit. Even though this service is free of charge for many, there are costs to the business associated in collection and delivery of you or your car, which in some cases may be Taxi fares, fuel or parking charges, as well as the time of the employee. Should you not notify us before the staff member has left for a drop off or collection, that you will not be there or available, this deposit will be retained to cover these costs. However, should you be able to offer us a couple of hours notice that you will not be there, we will hold the deposit for the alternative time that you request. When you come to pay your invoice, you will notice the deposit will be listed, and as long as work has been performed on your car, you will also see the deposit deducted against the invoice.
  • This service can not be used in conjunction with other promotions, such as with club discounts, free-new-customer-inspections, discount vouchers or competition prizes.
  • Collection and delivery services will usually be limited to outside of rush hour times, such as only being available between 10am and 4pm on week days. However if this is not convenient to you, please explain your situation to our service manager, who has the power to change this policy on a case by case basis.
Published in JMG News
Wednesday, 10 October 2012 00:00

JMG Porsche Bournemouth

Welcome to JMG Porsche

Independent Specialists in all Porsche models from classic to new.

JMG PORSCHE , 98 COBHAM ROAD , FERNDOWN INDUSTRIAL ESTATE , BOURNEMOUTH, DORSET , BH21 7RE  -  01202 488800

The only independent Porsche specialist we know of built on a foundation of three generations of Porsche experience stretching back to the early 1970's.

Porsche servicing
Porsche diagnosis
Porsche repairs
Porsche modification

We offer our clients an extremely well equipped Porsche garage, filled with everything you would find at a Porsche dealer and much more.

Complimented with our expert team of Porsche only technicians lead by our senior technician Jon Mitchell who alone has over 28 years experience and is the technical advisor for the two main UK Porsche clubs as well as being the author of Porsche specific books.

Only a couple of miles from Porsche Bournemouth, who are the main dealers for Porsche Dorset and half an hour from Southampton, Poole, Christchurch and the M3 Motorway, we have a customer base all along the south coast past Portsmouth and up to central London, but cars are also shipped to us from all over the UK and Europe.

Call us to discuss your requirements on 01202 488800

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Published in Frontpage Content
Wednesday, 21 March 2012 17:25

Boxster & Cayman

Boxster and Cayman servicing and repairs

The Porsche Boxster has evolved since its introduction in the late 1990's, evolving since the original factory designation of 986, then the 981 and now the 718 i. Almost identical to the Boxster, the Cayman also came along with the introduction of the 987. At JMG Porsche we are familiar and equipped to deal with with both the latest Boxster and Cayman as well as the original version of the models.

Selecting the correct service for your Porsche can often be a confusing task for those who do not deal with it every day, more so if you only cover few miles per year, so we tend to recommend that when you need servicing ask us for our advice, we will be more than happy to ask you a few questions and reply with the ideal service for your Porsche.  If on the other hand you are sure which service you would like performing from the factory schedule, we are also more than happy to do so.

As part of the service your car will be inspected beyond the usual items listed by Porsche to be inspected. Should we find any problems, we will try to call you so it is important to make sure you are available by telephone and if you are unable to answer our call, to call us back as soon as possible so we can discuss the issues and if need be, so you can authorise any additional repairs.

Minor service - £199.20*

Major service  - £329.20*

Brake fluid replacement - £59.10

Including all parts and labour

Repairs at a reasonable hourly rate of only £79.95 per hour

* Servicing includes all parts and labour except for the cost of additional fluids which are only specified to be topped up in the factory service schedule, such as screen wash, or for additional parts or labour not usually required to complete the service, due to corrosion or other damage.

All prices are plus VAT at the standard UK rate.

Interesting service and repair information for the Boxster and Cayman models.

Service interval - Some models specify a yearly service in the owners handbook, some specify two yearly, now that several years have passed since the first models with two yearly servicing were introduced we have observed that those models are more prone to needing expensive repairs, such as bore failure, valve actuator faults which we are only able to assume is caused by less frequent servicing. We would strongly recommend that all Porsche models are serviced yearly or every 10,000 miles to avoid expensive repairs and to potentially catch issues early, where they may be less expensive to repair.

Engine failures - Not nearly as common as horror stories on the internet would have you believe, but there are still worthwhile ways of avoiding unexpected large engine rebuild costs. One of which is proper servicing by a real Porsche specialist, which may not need cost as much as you think. There are also some ways to avoid unexpected bills by following some of our other advice bellow.

Brake fluid - Did you realise this should be changed every two years? Not doing this can cause problems with expensive parts within your car, such as the ABS pump or any part of the brake hydraulics due to water contamination as the brake fluid actually sucks moisture out of the air (hydroscopic), so even if the car is not used, the brake fluid must be changed every two years!

Water Pump - Often thought of as a part which fails with age, mileage and quite suddenly, leaving you stranded, our expert technicians are used to inspecting these during services, and so may spot tell tale signs of failure long before they become an issue, so saving you from the indignity of being broken down at the side of the road.

IMS Bearing - The famous intermediate shaft bearing (IMS Bearing) is an important bearing within the engine. These can fail on pre 2005 models of Boxster and cause catestrophic damage to the engine, sometimes costing thousands to repair. However there is a better design of bearing available, which our engine specialists at JMG Porsche have developed some cost effective ways to install and remove the risk of this kind of engine failure. Typically, the most cost effective time to replace this bearing with the better design is at the same time as a clutch replacement. However if you do not need a clutch now, or own a tiptronic Boxster, then we can perform this job at any time.

RMS - Rear main seal - Something else you might see horror stories on the internet about, these used to be a real problem and Porsche re designed the part several times to arrive at the current design which is the only one we at JMG Porsche use. Like an IMS Bearing replacement, this is best performed during a clutch change, however on tiptronic models or on cars not needing a clutch, they can be changed at any time.

Transmission services - Not clearly noted by Porsche for when the transmission should be serviced and this vital expensive part of your car should not be overlooked. Just like your engine, the transmission is filled with oil/transmission fluid, which over time degrades. Not only this, but not many realise that many Porsche transmissions also contain a filter, which becomes clogged over time and can starve your transmission of lubrication, causing expensive repairs. We recommend all Porsche transmissions are serviced every 4 years or 40,000 miles, whichever comes soonest.

Diagnosis - Long has gone where cars had limited electrical equipment and a wiring diagram could be found in a manual from Halfords. Now the Porsche models have multiple separate computer systems, which all talk via networks, and many sensors to feed those computers with information about the world around it all tied together with many hidden wiring looms of thousands of wires and connectors. This can mean that in the event of your Porsche suffering an electrical issue, it is important that a Porsche specialist auto electrician is available, as we have at JMG Porsche. It is also important to understand that sometimes, finding the fault will not be as simple as plugging in a computer.

Air Oil Separator - If your Porsche is producing some smoke, especially when it starts up in the morning, it could be that the air oil separator has failed rather than your whole engine being damaged. This simple device is designed to allow your engine to pass polution regulations and should not cost the earth to replace, at least much less expensive than rebuilding an engine!

Drive Belt - Many of you may have had cars where a drive belt, timing belt or cam belt needs to be changed at a regular interval. Your Porsche model has a belt which should be changed every 4 years. Failure to do so can cause instant overheating, loss of power steering and damage to the engine very suddenly. We recommend you have this changed at least every 4 years.

Heavy clutch? - A heavy feeling clutch which is stiff to use is not normal on a Porsche and often a sign that the clutch has almost worn out. Ignoring this can cause further damage, such as to the dual mass flywheel and clutch fork.

Alarm system - At JMG Porsche we are experts of all Porsche security systems and have reverse engineered all the various control units. This not only means we can program new alarm control units and keys to your car, just as the main dealer can, but in some cases we can repair your old alarm control unit and keys, or in some cases recover your old keys to be used on the new alarm control unit, which is a service unique to JMG.

Alarm system causes - In most cases the cause of alarm control unit failure is water damage, we can perform modifications to your Porsche model to help mitigate the chances of this happening to your Porsche.